GENERAL CONDITIONS OF
www.naturalspanish.es

0. OBJECT

These General Conditions regulate the acquisition of the products and services offered on the website www.naturalspanish.es, owned by REBECA ARRUE BARANDA (hereinafter, NATURAL SPANISH).
The acquisition of any of the products and services entails the full and unreserved acceptance of each and every one of the General Conditions indicated, without prejudice to the acceptance of the Particular Conditions that may be applicable when acquiring certain products and services.
These General Conditions may be modified without prior notification, therefore, it is advisable to carefully read their content before proceeding to purchase any of the products and services offered.

1. IDENTIFICATION

NATURAL SPANISH, in compliance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, informs you that:
  • Its company name is: REBECA ARRUE BARANDA
  • Its commercial name is: NATURAL SPANISH
  • Its CIF is: 17753476Y
  • Its registered office is at: CALLE AVERROES 14-1ºB – 50018 ZARAGOZA (SPAIN).
  • The owner of the activity holds the following academic titles:
  • Master’s Degree in Teaching Spanish as a Foreign Language, awarded by the University of Alcalá – Alcalá de Henares de Madrid in Spain.
  • DELE A2/B1 School Examiner Title / DELE A1/A2 / DELE B1/B2 / DELE C1/C2, awarded by Instituto Cervantes de Madrid in Spain.

2. COMMUNICATIONS

To communicate with us, we put at your disposal different means of contact that we detail below:

  • Email: [email protected]
  • WhatsApp: 645 20 92 51
  • Postal address: CALLE AVERROES 14-1ºB – 50018 ZARAGOZA.

All notifications and communications between users and NATURAL SPANISH will be considered effective, for all purposes, when they are made through any of the means detailed above.

3. PRODUCTS AND SERVICES

The products and services offered, together with their main characteristics and their price, appear on the NATURAL SPANISH website.

Products:

– DELE exam models (different levels)

– Materials for teaching Spanish as a foreign language (different levels)

Services:

– Conversation classes (different levels)

– DELE exam practice (different levels): written correction and oral preparation with video call. This service is only available if the exam models have been previously purchased.

NATURAL SPANISH reserves the right to decide, at any time, the products and/or services offered to Clients. In this way, NATURAL SPANISH may, at any time, add new products and/or services to those currently offered. Likewise, NATURAL SPANISH reserves the right to withdraw or stop offering, at any time, and without prior notice, any of the products and services offered. Once inside www.naturalspanish.es, and to access the contracting of the different products and services, the User must follow all the instructions indicated in the purchase process, which will mean reading and accepting all the general conditions and individuals posted on www.naturalspanish.es.

4. AVAILABILITY AND SUBSTITUTIONS

PRODUCTS

NATURAL SPANISH intends to guarantee the availability of all the products that are advertised through www.naturalspanish.es. However, in the event that any requested product is not available or if it is out of stock, it will be reported on the website itself or the purchase will not be possible. In the event of purchasing a product that is subsequently not available, the customer will be informed as soon as possible by email.

If the product is not available, and the consumer has been informed of this, NATURAL SPANISH may supply a product with similar characteristics without a price increase, in which case, the consumer may accept or reject it, terminating the contract.

In case of unavailability of all or part of the order, and the rejection of the replacement products by the customer, the refund previously paid, will be made by the same means by which the payment was made.

If NATURAL SPANISH is unjustifiably late in returning the amounts paid, the consumer may claim double the amount owed.

SERVICES

For the provision of services, NATURAL SPANISH, will give access in the following way:

. Conversation classes: live conversation classes will be accessed on the agreed date and time. If the selected live chat class is not available, the customer must wait for a new date and time to become available.

. DELE exam practice. To access this service it is essential that you have previously purchased the DELE exam models.

NATURAL SPANISH is not responsible for any damages that may occur to said USER as a result of failures or disconnections in the telecommunications networks and that cause suspension, cancellation or interruption of the www.naturalspanish.es service during its provision.

5. PURCHASE AND/OR CONTRACTING PROCESS

To make any purchase at www.naturalspanish.es, the customer must be of legal age.

The steps to follow to make the purchase are:

1. Create a user account.

2. Select the resources you want to acquire or services to hire.

3. Make the payment.

BILLING

The customer receives the receipt of payment for the purchase made. If you wish to receive an invoice,
request it by sending an e-mail to [email protected] indicating in which
format you wish to receive it.

6. ACCESS TO PRODUCTS AND SERVICES

The materials are used online on the platform and cannot be downloaded.

The periods of access to the exam models and oral correction and preparation service are as follows:

– Pack of 10: 3 months

– Pack of 5: 1 month and a half

– Single: 2 weeks

Access to live conversation classes takes place on the contracted date and time.

7. PRICES, EXPENSES AND TAXES

The prices of the products and services listed on www.naturalspanish.es will be expressed in Euros unless otherwise stated and will be guaranteed for the duration of their validity.
Los precios finales de todos los productos y servicios junto a sus características, las ofertas, descuentos, etc., se reflejan en cada uno de los artículos y servicios que se ofrecen en www.naturalspanish.es.

  1. Products and services are exclusive of VAT.
  2. The VAT rate to be applied is 21% in general for Spain except for the Canary Islands,
    Ceuta and Melilla where VAT does not apply.
  3. The 21% rate will also apply to EU countries.
  4. No VAT for countries outside the European Union.
  5. There are no other additional costs.

The prices of products and services may change at any time. In this case, the price to be applied shall be that in effect on the date on which the order was placed. In any case, the final cost will be communicated to the customer in the electronic purchase process before he/she formalises his/her acceptance.

8. PAYMENT METHODS

We put at your disposal these forms of payment:

a. By credit or debit card

You can make the payment immediately through the Stripe secure payment gateway. If it is necessary to make any return or cancellation of the order, the amount will be refunded through the same payment card.

b. PayPal

Through PayPal the payment of the order will be authorized, but no money will be withdrawn until PayPal verifies that it is correct. For this, it will be essential to have a PayPal account.

9. RETURN AND WITHDRAWAL POLICY

According to the regulations, the consumer and user will have the right to WITHDRAW from the contract for a maximum period of 14 calendar days without the need to indicate the reason and without incurring any cost, except those provided for in art. 107.2 and 108 of RD1/2007, of November 16, approving the aforementioned text of the General Law for the Defense of Consumers and Users.

This right of withdrawal is not applicable, among others, to:

  • Provision of services already executed or started.
  • Contracts for the supply of sound or video recordings, discs and computer programs that have been unsealed by the consumer and user, as well as computer files, supplied electronically, capable of being downloaded or reproduced immediately for use permanent.

This implies that the right of withdrawal cannot be exercised with respect to the training materials since they are accessed immediately through the platform after payment.

As for the conversation classes, they are organized for a specific date. Once the class has started, you can no longer give up. The cancellation of the contracted service will only be accepted when it is communicated by email to NATURAL SPANISH during the period between the date of purchase and 24 hours before the start of the class.

NATURAL SPANISH will notify the consumer on a durable medium of an acknowledgment of receipt of said cancellation and the amount already paid by the customer will be refunded within a maximum period of 14 calendar days, following the same procedure chosen by the customer for payment (always that the contracted service is not within the exceptions indicated above).

Once we receive your request, we will contact the customer to indicate the details of the return.

10. LIABILITY AND RELEASE OF LIABILITY

NATURAL SPANISH may suspend, withdraw or partially or totally cancel the services subject to contracting at any time and without the need for prior notice. The previous provision will not affect those services that are reserved for registered users or that are subject to prior contracting and that will be governed by their specific conditions.

11. CUSTOMER SERVICE AND CLAIMS

To file any complaint or claim with NATURAL SPANISH, the client must contact the customer service department, through the email address [email protected] or by WhatsApp at the number 645 20 92 51.

According to the EU Consumer Online Dispute Resolution and in accordance with Art. 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform that is is available at the following link: http://ec.europa.eu/consumers/odr/.

12. APPLICABLE LEGISLATION

The present conditions will be governed by current Spanish legislation.

The language used will be Spanish and English.

Withdrawal and claim forms are available at the following links: